How can I help you?

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Systems

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Teams

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Actions

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Review

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Success

 

Stellar Service

 

Operations

Exceeding Expectations

Finances

 

Diary

Management

 

Personality Dynamics

Synergy

Gravitational Recruitment

Tonality & Body Language

Communication

 

Preparation & Prioritising

Mindset

Increasing Collections

Implementation

 

Boundaries & Conduct

 

Adaptation

 

Boundaries

Measurable Evaluation

Valuing Your Service

Practice

Proficiency 

Goal Setting

 

Celebration

 

Complaint Prevention

Growth

Strategies

Future Development

Training Courses

Practice Fundamentals

This course is perfect if;

  • you are new to the role of healthcare receptionist

  • you are currently working in a healthcare practice and want to improve or review the fundamentals

  • you are a practice owner who needs to understand the operational aspect of an exceptional reception team

  • you are a practice owner without a reception team to support them

Through the S.T.A.R.S. Methodology of SYSTEMS - TEAM - ACTIONS - REVIEW - SUCCESS, we will explore the fundamentals needed to create that STELLAR impact.  Confidence and efficiency in handling clients' needs with understanding and professionalism, juggling the demands of a busy practice and understanding your role within the practice

This course is perfect if;

  • you have nailed your practice fundamentals and are ready to progress

  • you are currently working in a healthcare practice and want to improve or find new inspiration

  • you are a practice owner who needs to understand the operational aspect of an exceptional reception team

  • you are a practice owner without a reception team to support them 

 

Through the S.T.A.R.S. Methodology of SYSTEMS - TEAM - ACTIONS - REVIEW - SUCCESS, we will explore how to increase the efficiency and profitability of practice.  Combining the practical with the personal, this course will allow you to develop communication skills , identify opportunities to increase revenue, time management and STELLAR customer service

This course is perfect for;

  • reception members who are transitioning into a role of increased responsibility

  • a practice owner expanding or developing your team

Through the S.T.A.R.S. Methodology of SYSTEMS - TEAM - ACTIONS - REVIEW - SUCCESS, we will explore combining the practical with the personal.  This course will explore how to create powerful systems for easy operations, recording and evaluating practice statistics, team accountability and goal setting and implementation for success

We offer a range of workshops designed to give you results in a specific area

  • Stress management

  • Communication skills

  • Confidence and mindset

  • Time management

  • Wellbeing

Advanced Practice Operations

Team Leader or Management

Personal Development Workshops